Return policy & Reimbursement policy
Thank you for your purchase. We hope you are satisfied with it. However, if for any reason you are not satisfied, you can return it to us. Further information about our return policy can be found below.
RETURN
To be eligible for a refund, you must return the product within 30 Return the product within 14 days of purchase. The product must be in the same condition as when you received it and must not be damaged in any way.
RETURN PROCEDURE
To return an item, please contact customer service to obtain a return address. Once you have the address, securely pack the item in its original packaging and [enclose the proof of purchase].
Returns are free in some cases. If you are returning an item and the reason for the return is not due to an error on the part of [company name], you may be eligible for free return shipping. guywi If the return shipping costs are due to the defect, they will be deducted from your refund.
REFUNDS
Once we receive your return and have checked the condition of your item, we will process your return or exchange. Please allow at least [timeframe needed]. 30 Please allow 1-2 days from the date you receive your item to process your return or exchange. Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- perishable items
- underwear
- Gift vouchers
- Custom-made products
- digital products
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions about our return policy, please contact our support center.
If the time to cancel the order is earlier than the delivery time and the time specified on the website allows for initiating order cancellation, the order can be cancelled.
The shop does not limit the number of days for canceling an order. If the order is not shipped, it supports order cancellation.
Once the order is placed, we will process it within 2-3 days.
PLEASE NOTE
If the return is caused by the consumer, the consumer is responsible for the shipping costs. The amount depends on the express shipping company you choose.
If the goods received are damaged or incorrect for reasons attributable to us, the consumer is not obliged to bear the shipping costs for this reason.
Return address
Country: China
Province: Guangdongsheng
City: Dongguanshi
Address: Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contact person: Du Zuojun (Qyq)
Postal code: 523648
Telephone number: 13360663005