FAQ

General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email so that you can track the status of your order.

Can I change my order?

We can only change orders that have not yet been processed for shipment.

Once your order is in the status "Preparing for shipment", "Shipping" or "Delivered", we can no longer make any changes to your order.

pay

Which payment methods do you accept?

We accept the following two main payment methods:

• PayPal: guywi We primarily use PayPal to process secure payments. We accept MasterCard, VISA, American Express, and Discover via PayPal.
• Secure credit card payment: We can also accept credit card payments with Visa, Mastercard, American Express and Discover.

In which currency will I be charged?

All our transactions are processed in EUR The transaction is processed automatically. If your credit or debit card uses a different currency, your bank will apply the appropriate exchange rate for your chosen currency, depending on the website you are visiting.

Do you offer a 3- or 4-time payment option?

We accept payment in three installments.

Shipment

Where do you deliver to?

We ship worldwide, including Asia, North and Central America, Europe and Oceania, and offer payment via PayPal and credit card.

How long will it take for my order to be shipped?

Once you have placed your order, it usually takes 3 to 7 days to process it.

The delivery time depends on the shipping method you choose.

How can I track my package?

Once you have placed your order, we will send you a confirmation email so that you can track the status of your order.

What if I'm not at home?

If you are not at home, a new delivery will be made the next day, or the delivery partner will contact you to arrange a new delivery date, depending on the country and delivery method you have chosen.

You may also need to pick up your package from your local post office if it cannot be delivered to you.

Returns

Do you accept returns?

We accept returns under the following conditions:

- The item must have been sold in our online shop

- The item must not have been used in any way

- The request for return or exchange must be made within 30 will be requested days after delivery.

To request a return, please contact our customer service.

Can I exchange an item?

We accept exchanges under the same conditions as returns.

To request an exchange, please indicate with our assistance when preparing your return that you would like to exchange your item for a different item.

Are returns free?

To return an item, please contact customer service to obtain a return address. Once you have received the address, securely pack the item in its original packaging and include the proof of purchase.

Returns are free in some cases. If you are returning an item and the reason for the return is not due to an error on the part of [company name], you may be eligible for free return shipping. guywi If the return shipping costs are due to the defect, they will be deducted from your refund.

How long does it take to process a return?

Returns will be processed within 30 Confirmed days after the package arrives at our warehouse.

Once your return has been accepted, the refund, exchange, or credit note will be processed within 30 days after our service accepts the return.